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The Challenge

Beach goers in the hotels & resorts get frustrated trying to find water – you see them standing, waving hands, looking left and right – sometimes even jumping or shouting. And when it gets busy, the service becomes super slow.

This impacts the customer satisfaction rate and the overall business performance.

Resort and hotel operators need to compromise between the quality of service and their cost of operation.

The Solution

Hotel & Resorts operators will need to compromise no more with Kwiki.

Kwiki is a mobile solution that benefits both the resort users as well as the operator. The guests can now accurately locate themselves in the resort and directly communicate with the restaurant to order their food and beverages or to get serviced (towels, umbrella, valet parking, etc.)
This will help them avoid the frustration of finding a waiter, and dramatically increasing the speed of services – 50% faster service !
Kwiki is also a loyalty and survey platform, a notification tool, as well as a source for Big Data.
Kwiki enhances the customer experience, increases the average check value and optimizes the operating costs – All at the same time !